Q1: Do I have to pay for the concert?
Basically, there is a fee for concerts. You will need to purchase a concert ticket to be able to view them. There are some concerts that can be viewed without purchasing a concert ticket. Please see here for details. We also have a passport system that allows you to watch concerts for a certain period of time instead of purchasing a concert ticket.
Q2: How long will I be able to watch purchased concerts?
If you have purchased a concert ticket, you can enjoy it as many times as you like without any time limit. If you have purchased a passport, you will be able to watch all concerts only during the validity period of the passport. At the end of the validity period, you will need to purchase a concert ticket or purchase a passport again.
Q3: Do I have to pay to register (sign in)?
It does not cost any money to register (sign in). You only need to pay when you purchase concert tickets, passports, or send message
Q4: What payment methods do you accept?
We only accept credit card payments at this time.
Q5: What should I do if I fail to register or pay with my credit card?
Depending on the credit card company or payment service (Stripe), the registration and payment of a credit card may fail. If you are still unsuccessful after several attempts, please try again with a different card.
Q6: How do I contact you if I have a problem?
Please contact us here and wait for a reply.
Q7: Can I get a refund?
Except as provided in the Terms of Service, due to the nature of the product, concert tickets and passports cannot be refunded or returned after purchase.
Q8: How do I change my email address?
You can change your email address from My Page. After entering the required information, you can change your email address by accessing the URL in the email that was sent to you.
Q9: How do I change the credit card I'm using to make a payment?
You can change it from My Page.
Q10: A message saying 'Failed to sign in' is displayed. What should I do?
If you are having trouble signing in with Twitter, Facebook or Google, please take a moment and try again and if you still have trouble signing in, please contact us here.
If you are signing in with your email address, a URL will be emailed to you, but this will not be available once you click on it and will only be valid for an hour. Please try to send the email again.
Q11: When I send my message to the artists, will the artists receive my email address?
Your email address will not be sent to the artists. The name is also optional, so please enter only what you want to send.
Q12: What is the recommended browser?
We recommend using a browser (Google Chrome / Firefox / Safari / Microsoft Edge) on the latest OS (MAC OS / iOS / Windows).
Q13: How can I transfer my purchase information to another account?
Please contact us here with the following information.
- The registered email address of the account that holds your purchase information
- The registered email address of the account to which you want to transfer purchase information
Q14: I would like to exhibit my work. How can I?
Please click here to contact us with the following information.
- The performer's profile
- The specific name of the work
- The theme of the concert you want to exhibit
- What is unique about the concert you want to exhibit (e.g., a lesser-known piece, instrument, or style of music / Well-known piece, but can offer a uniquely in-depth commentary, etc.)
Q15. How can I apply for the interview?
Please click here to contact us.